Returns & Exchanges
At Vitalysse, we are committed to your skin's health and offer a 30-day satisfaction guarantee on all derma rolling tools. If you are not completely satisfied with your purchase, we provide a hassle-free return process for unused or defective items.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack the derma roller in its original clinical packaging, ensuring all protective caps and storage cases are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for verification.
Receive Your Refund
Once our quality control team inspects the returned item for hygiene compliance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing